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Frequently asked questions
got any doubts
When will my order arrive?
When will my order arrive?
Each order is carefully packed and dispatched within 24–48 hours. Standard delivery takes 3–6 business days across India, with metro cities typically receiving their orders within 2–4 days. A tracking link will be shared via SMS and email the moment your parcel is on its way.
Do you offer gift packaging?
Do you offer gift packaging?
Every piece arrives in our signature packaging thoughtfully designed to feel like a gift from the moment it's opened. For a more personal touch, add a complimentary handwritten note at checkout, or elevate the experience with our premium gift box for ₹200.
What payment options are available?
What payment options are available?
We accept all major payment methods, including UPI, credit and debit cards, net banking, and leading digital wallets. Cash on Delivery is available on orders above ₹299 across most serviceable pin codes.
What is your return and exchange policy?
What is your return and exchange policy?
For hygiene reasons, our scrunchies are eligible for exchange only — not returns — within 7 days of delivery, provided the piece is unused, unwashed, and in its original packaging. Exchanges are complimentary in the case of a manufacturing defect; a nominal shipping fee applies for size or colour swaps.