Refund policy

At HAIRBERRY, we strive to provide the best quality products and customer experience. Please read our policy carefully before placing an order.

Exchange Policy

We offer exchanges within 48 hours of delivery for customers who wish to:

  • Change the product variant

  • Upgrade to a different product

  • Exchange for another colour

Exchange Conditions

  • An exchange fee of ₹150 will be applicable for all exchange requests.

  • Products must be unused, unwashed, and returned in their original packaging.

  • Exchange requests made after 48 hours of delivery will not be accepted.

Return & Refund Policy

Returns and refunds are only applicable in the following cases:

  • Damaged product received

  • Wrong product delivered

We do not offer returns or refunds for:

  • Change of mind

  • Preference issues

  • Minor color or appearance variations due to photography/display settings

Mandatory Unboxing Video

To process any return, refund, or damage claim, an uncut unboxing video is mandatory.

The video must:

  • Start before opening the package

  • Clearly show the shipping label and package condition

  • Continue without cuts or edits until the product is fully shown

Claims without a proper unboxing video may not be accepted.

Refund Process

Once the returned product is received and inspected by our team:

Option 1 — Original Payment Refund

  • Refund will be processed to the customer’s original payment method within 5–7 working days after approval.

Option 2 — Store Credit

  • Customers may choose store credit instead of a bank refund.

  • Store credit will include an additional ₹100 bonus as a goodwill benefit.

Important Notes

  • HAIRBERRY reserves the right to reject exchange or refund requests if the product does not meet our policy conditions.

  • Shipping charges (if any) are non-refundable unless the error is from our side.

For any assistance regarding exchanges or refunds, please contact our support team through our official communication channels.